Frequently asked questions to help you buy a voucher, a gift box or an item - Brindos Lac et Château
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format. If you wish to have a gift pouch version, it will be sent to your home. Enjoy this unique experience offered by Brindos Lac et Château.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. Our gift boxes are available online for a simple and secure shopping experience, with immediate digital delivery or a gift pouch version delivered to your home. Discover our unique offers to give exceptional moments to your loved ones at Brindos Lac et Château.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Brindos Lac et Château.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at Brindos Lac et Château.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to offer exceptional moments on the Basque Coast with Brindos Lac et Château.
How do I create a group fund and invite people?
To create a kitty and offer a Brindos Lac et Château gift box, select the dedicated option during your purchase. You can then invite participants by email or link sharing. The conditions for creating a kitty are specified during your purchase.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the available options on our website, tailored to your budget. Each box offers a predefined amount for a unique experience at Brindos Lac et Château.
How can I log in to my account?
To access your Brindos Lac et Château account, use the associated email address and password. If you have forgotten your password, you can reset it via the dedicated option on the login page.
How can I empty my cart?
To empty your cart, click on the cart icon located at the top right of the page, then on the 'Empty Cart' button. This action is immediate and does not require further confirmation at Brindos Lac et Château.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and ready to be given to your loved ones for exceptional moments at Brindos Lac et Château.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option at Brindos Lac et Château.
How do I purchase or give a gift box?
To offer a Brindos Lac et Château gift box, select the box of your choice from our stays, gastronomic experiences, or spa treatments, add it to your cart, and personalize it with a message. You will immediately receive a digital gift box, and the lucky recipient can book their dates directly with our Brindos Lac et Château establishment.
Can we give a gift certificate and let the recipient choose the experience?
With our open-ended gift vouchers, the recipient can freely choose the experience they wish to enjoy among our stay, gastronomy, or spa offers. They will thus enjoy an exceptional moment on the Basque Coast, in our Brindos Lac et Château establishment.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Our Séjour, Gastronomie, and SPA gift boxes offer unique experiences in an enchanting setting, between the countryside and the ocean, with Brindos Lac et Château.
Is the gift box customer service reachable by email?
You can write to us at the email address available on our Brindos Lac et Château website for any questions regarding your gift box. We commit to responding within 48 business hours.
Is the gift box customer service reachable by phone?
The customer service of Brindos Lac et Château is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on our website. Log in with the credentials provided at the time of purchase to track your order at Brindos Lac et Château.
Is there an online chat available for questions about gift boxes?
The online chat of Brindos Lac et Château is available to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of the website.
Is there a dedicated customer service for gift boxes?
The customer service of Brindos Lac et Château is available to answer all your questions about your gift box. You can get detailed information about the services and reservations directly on our website or by phone.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your Brindos Lac et Château gift boxes. You will find details on their use, validity, and the unique experiences they offer, such as stays, gourmet meals, or wellness treatments.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Some boxes include treatments or access to the spa at Brindos Lac et Château.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other customers of our establishment Brindos Lac et Château, according to the specific conditions of your gift box.
Is the detail of the services included in my gift box specified?
The services included in your Brindos Lac et Château gift box are detailed on the box or in the accompanying booklet. You will find information about the stays, gastronomy, and spa treatments offered at our Brindos Lac et Château establishment.
Is parking included in my gift box?
Parking is not included in Brindos Lac et Château gift boxes.
Is breakfast included in my gift box?
Breakfast is not systematically included in Brindos Lac et Château gift boxes. To fully enjoy your stay, check the services included in your gift box.
Is special attention given to the recipient of a gift box?
At Brindos Lac et Château, special attention is given to gift box beneficiaries, with unique experiences in an enchanting setting, between the countryside and the ocean. Whether it's for a stay, a gastronomic experience, or a moment of well-being at the spa, every moment is designed to offer a pure moment of happiness. Enjoy this caring attention at our Brindos Lac et Château establishment.
Is a welcome drink included in my gift box?
Your Brindos Lac et Château gift box includes a welcome drink to welcome you to our Brindos Lac et Château establishment.
Should we bring towels to the Spa?
The towels are provided by the spa at Brindos Lac et Château, so you don't need to bring any. Fully enjoy your relaxation moment in our establishment.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our Stay, Gastronomy, and SPA gift boxes are designed to offer exceptional moments on the Basque Coast, at our Brindos Lac et Château establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Brindos Lac et Château gift boxes and send them directly to your clients, either in digital format or in paper format. The Brindos Lac et Château gift boxes are available online and can be customized to your liking.
Do you offer preferential rates for bulk purchases?
Decreasing rates are available for large quantity purchases, with a customized quote based on the ordered volume at Brindos Lac et Château.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options for exceptional moments on the Basque Coast. Gift boxes for Stay, Gastronomy, and SPA are available to create unforgettable memories at our Brindos Lac et Château establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, simply provide us with your order number and the new address. We will update your details so that the recipient can fully enjoy their experience at Brindos Lac et Château.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms may vary depending on the establishment, but you will find all the necessary information to leave a review for your gift box at Brindos Lac et Château.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the general terms and conditions of sale on our website or directly at our establishment Brindos Lac et Château.
Is there a dress code for the gift box?
For the gastronomic restaurant La Table du Lac, smart attire is recommended. The spa and rooms at Brindos Lac et Château allow for casual wear. Fully enjoy your experience at our Brindos Lac et Château establishment.
From what age can I get a treatment?
The minimum age to enjoy a spa treatment at Brindos Lac et Château is generally 16 years. This gift box allows you to enjoy treatments using Gemology products, in an enchanting setting where every moment is a pure moment of well-being.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Recipients can book their dates directly with the Brindos Lac et Château establishment.
How can one access the hotel from the airport?
To access the Brindos Lac et Château hotel from the airport, you can choose to take a taxi or a car rental service. The establishment is located in Anglet, on the Basque Coast, offering an enchanting setting between the countryside and the ocean. Brindos Lac et Château.
Is the establishment accessible to people with reduced mobility?
The Brindos Lac et Château establishment has facilities suitable for people with reduced mobility, with accessible rooms and common areas. You will thus enjoy a comfortable and pleasant stay in our 5-star hotel in the Basque Country.
Are pets allowed in the establishment?
Brindos Lac et Château accepts pets, subject to specific conditions of the establishment.
Where can I find the menus?
The menus of the gastronomic restaurant at Brindos Lac et Château are available on the establishment's website. There, you will find a card renewed each season, combining Basque tradition and modernity, for a rich and varied culinary experience. Discover these menus directly on the Brindos Lac et Château website.
What are the hours of operation?
The opening hours of Brindos Lac et Château vary depending on the services. For a gastronomic stay or a spa experience, you can enjoy the facilities between 8 AM and 10 PM. The gastronomic restaurant and the spa offer exceptional moments in an enchanting setting, with services tailored to each time of the day.
Is there parking available near the establishment?
Brindos Lac et Château has a private parking lot for guests of the establishment. You can thus park your vehicle with peace of mind during your stay.
What are the delivery methods for gift boxes/vouchers?
Brindos Lac et Château gift boxes are available in digital format and can be sent immediately by email, or as a gift pouch delivered to your home. You choose the delivery method that suits you best when placing your order.
Is postal delivery offered?
Brindos Lac et Château offers to send its gift boxes by post. You can choose between an immediate digital delivery or a gift envelope version sent to your home.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, gastronomic experiences, and spa treatments. For additional items, our gift boxes allow you to enjoy our 5-star hotel, our gastronomic restaurant, and our spa in Anglet, at our Brindos Lac et Château establishment.
Is the gift box available in physical format?
Yes, the Brindos Lac et Château gift box is available in physical format. You can also choose to send it immediately in digital format, or opt for a gift pouch version delivered to your home.
Is the box presented in a neat packaging?
Yes, our Brindos Lac et Château gift boxes are carefully packed in an elegant pouch to offer a refined and neat presentation.
Is the gift box available in a digital format (e-gift box)?
Yes, our Brindos Lac et Château gift boxes are available in a digital version. You can choose immediate delivery by email, which allows for instant gifting.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. Shipping costs are included in our offer at Brindos Lac et Château.
Do you deliver gift boxes internationally?
Brindos Lac et Château gift boxes are delivered internationally. Shipping costs and delivery times vary depending on the destination. The digital version is sent immediately, while the gift pouch is shipped to your home.
What are the delivery times for gift boxes by mail?
Brindos Lac et Château gift boxes are sent within 24 hours digitally, and within 48 hours by mail. Home delivery is free for any order placed before 2 PM.
Is it possible to schedule a delivery date?
You can choose the sending date of your gift box during your order. The delivery is immediate in digital format, and you can also receive a gift pouch version at your home to offer to your loved ones. Take advantage of this flexibility to offer an exceptional moment at Brindos Lac et Château.
Is express delivery available?
The delivery of your Brindos Lac et Château gift box can be done immediately in digital format, or as a gift pouch at your home.
How can I track my order?
You can track your order by logging into your account on our website. Each Brindos Lac et Château gift box is an invitation to relaxation and discovery, in a cozy and rejuvenating atmosphere.
Can I receive my gift box by email or mail?
You can receive your Brindos Lac et Château gift box by email or by mail, depending on your preference. The digital version is sent immediately, while the gift pouch version will be sent to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days, subject to availability. Your gift box will be sent in a gift envelope to the address of your choice, with an immediate digital format dispatch. Brindos Lac et Château.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Brindos Lac et Château.
Can my gift box be extended if not used?
The extension of your Brindos Lac et Château gift box depends on the establishment's conditions. Each box is valid for a unique experience of wellness, gastronomy, or stay in our 5-star hotel in Anglet.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the Brindos Lac et Château establishment. Our boxes allow you to enjoy stays, gourmet meals, or spa treatments, offering a unique experience on the Basque Coast.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at Brindos Lac et Château depends on the general terms and conditions of sale and the availability at the time of the reservation. Each box offers a unique wellness and gastronomy experience in an enchanting setting, between the countryside and the ocean.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment Brindos Lac et Château.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box is specified at the time of booking. You can cancel your stay according to the conditions indicated at the time of purchase at our Brindos Lac et Château establishment.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the conditions applicable to your gift box. For more information, please refer to the terms directly on the Brindos Lac et Château website.
Can I convert my gift box into a gift card?
Brindos Lac et Château gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment, such as a stay, a gourmet dinner, or a spa treatment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, Brindos Lac et Château offers special gift boxes. Explore our online selection to discover the available offers and provide exceptional moments on the Basque Coast.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Brindos Lac et Château offers gift sets suitable for various occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our stay, gastronomy, and spa offers to create unforgettable memories in the Basque Country.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Brindos Lac et Château gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate sending of your gift box in digital format. Each box can be customized according to your wishes, to offer an unforgettable experience on the Basque Coast.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the Brindos Lac et Château establishment, such as stays, gastronomic experiences, or spa treatments. Each box is designed to offer a unique and unforgettable experience, whether in our Deluxe rooms, our gastronomic restaurant La Table du Lac, or our wellness-focused spa.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability at the time of booking, such as a massage instead of a facial treatment. The Brindos Lac et Château gift boxes offer flexibility to customize your wellness experience.
Is it possible to pay for a gift box by bank transfer?
Yes, it is possible to pay for a gift box by bank transfer at Brindos Lac et Château.
Is online payment secure?
Online payment on our platform is fully secure to ensure the protection of your banking data. You thus benefit from a transaction with complete confidence when purchasing your gift box at Brindos Lac et Château.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered for the purchase of our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, depending on the available options at checkout at Brindos Lac et Château.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our Brindos Lac et Château gift boxes are specially designed to offer a unique experience at our establishment, combining gastronomy, relaxation, and discovery of the Basque Coast. Each box allows you to enjoy an overnight stay, a meal at our gourmet restaurant, or a moment of well-being at our spa, in an enchanting setting where every moment is pure bliss.
Is it possible to pay in installments?
The option to pay in installments is not specifically mentioned as being available for Brindos Lac et Château gift boxes.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate digital delivery, with the option to receive a gift pack version at your home for Brindos Lac et Château.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at Brindos Lac et Château.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Brindos Lac et Château, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your Brindos Lac et Château customer account. There, you will find all the necessary information about your gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your Brindos Lac et Château gift boxes.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Brindos Lac et Château. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the Brindos Lac et Château establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your Brindos Lac et Château gift box. Simply check its validity and usage in the general terms and conditions of our establishment, Brindos Lac et Château.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift boxes, Brindos Lac et Château accepts payments by credit card, PayPal, and bank transfer. You thus benefit from a secure payment directly with the establishment.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of our gift boxes according to the conditions of the Brindos Lac et Château establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique touch, at Brindos Lac et Château.
Can we add options to your gift box offers?
The gift boxes from Brindos Lac et Château can be customized according to the available options. For example, you can choose between stays, gastronomic experiences, or spa treatments, and even opt for a gift voucher with a free amount to offer an unforgettable experience on the Basque Coast.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. This option is available during your online order to enhance your gift at Brindos Lac et Château.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Brindos Lac et Château gift box with a message to mark a special occasion like a birthday or a wedding. Each box is designed to offer a unique relaxation and gastronomy experience in an enchanting setting on the Basque Coast.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds depend on the conditions of the Brindos Lac et Château establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is provided by our establishment Brindos Lac et Château.
Can partially used gift boxes be refunded?
Partially used Brindos Lac et Château gift boxes are not refundable. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Brindos Lac et Château gift box for another of equal or greater value, according to the establishment's exchange conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a Brindos Lac et Château gift box, as it is a service provision. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of Brindos Lac et Château. The establishment offers gift boxes for stays, gastronomic experiences, and spa treatments, providing exceptional moments on the Basque Coast.
What should I do if the received box is damaged or contains an error?
In case of damaged packaging or error, prompt handling is ensured according to the conditions of the Brindos Lac et Château establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of the Brindos Lac et Château establishment.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it will no longer be usable. We invite you to check the establishment's conditions to know the possible extension options at Brindos Lac et Château.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of Brindos Lac et Château.
How can I redeem the cashback?
To use your Brindos Lac et Château gift box, follow the instructions indicated on the box or on the establishment's website. You can book your dates directly with Brindos Lac et Château to enjoy your experience.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At Brindos Lac et Château, refunds are possible according to the terms specified at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at Brindos Lac et Château are neither exchangeable nor refundable.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the availability of the establishment. When making your reservation, check the available dates to fully enjoy your experience at Brindos Lac et Château.
Is booking with a gift box subject to availability?
The reservation with a Brindos Lac et Château gift box is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password at Brindos Lac et Château.
Do I need the gift box number to make a reservation with a gift box?
To book with your Brindos Lac et Château gift box, have its number ready. This is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the Brindos Lac et Château establishment. The latter offers unforgettable stays in the Basque Country, with Deluxe rooms offering a view of the Brindos gardens, as well as a gourmet restaurant and a spa for moments of relaxation and well-being.
Can I use my gift box on holidays?
The use of your gift box at Brindos Lac et Château is possible on public holidays, subject to the establishment's availability. To fully enjoy your experience, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Brindos Lac et Château establishment. You will be able to choose your dates directly with the establishment during the reservation.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Brindos Lac et Château establishment, which offers unique experiences in accommodation, gastronomy, and spa on the Basque Coast.
Can I make a reservation by phone with my gift box?
Phone reservation with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Brindos Lac et Château.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the Brindos Lac et Château establishment, by phone or via the website.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to modify your gift box to a box of equal or lesser value, according to the conditions of the Brindos Lac et Château establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a stay, a gourmet meal, or a spa treatment. Any additional supplements or options, such as extras or additional services, are at your own expense. Your gift box is valid for a unique experience in our 5-star hotel, restaurant, and spa in Anglet, Brindos Lac et Château.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It cannot be modified, but you can book it directly with our establishment Brindos Lac et Château.
Can my gift box be used all at once?
Your Brindos Lac et Château gift box can be used in one go to enjoy a stay, a gourmet meal, or a spa treatment. Check the specific conditions of your box to plan your unforgettable experience on the Basque Coast.
Is my gift box valid in multiple establishments of a group?
Your Brindos Lac et Château gift box is valid only at our establishment in Anglet, Nouvelle-Aquitaine. It allows you to enjoy our unique experiences, such as a stay in our 5-star hotel, a dinner in our gourmet restaurant, or a relaxing moment in our spa.
Is my gift box valid in only one establishment?
Your Brindos Lac et Château gift box is valid only in our establishment, located in Anglet on the Basque Coast. You can thus fully enjoy our 5-star hotel, our gourmet restaurant or our spa, for an exceptional moment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of your gift box. Take advantage of this opportunity to discover our Deluxe rooms with a view of the gardens of Brindos Lac et Château.
Can someone else use my gift box?
The Brindos Lac et Château gift box is personalised and can only be used by the designated beneficiary. It allows you to enjoy a unique experience in our 5-star hotel, our gourmet restaurant, or our spa, depending on the chosen box. You can book your dates directly with our Brindos Lac et Château establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Brindos Lac et Château, depending on the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Brindos Lac et Château, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the conditions of the Brindos Lac et Château establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The recipient can choose their stay dates and enjoy the unique experience offered by our Brindos Lac et Château establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy the unique experience offered by Brindos Lac et Château.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments depending on availability and the reservation conditions of our establishment, Brindos Lac et Château.
What are the check-in and check-out times?
The arrival and departure times at Brindos Lac et Château are specified when you book your gift box. This way, you can fully enjoy your stay at our establishment.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy stays in our 5-star hotel, gourmet meals in our restaurant La Table du Lac, or wellness treatments in our spa, depending on the option selected at Brindos Lac et Château.
What is the difference between a gift box and a free amount voucher?
A Brindos Lac et Château gift box offers predefined experiences such as an overnight stay, a meal, or a spa treatment, while an open amount voucher allows you to freely choose a service up to the chosen amount, for a custom experience at our Brindos Lac et Château establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can review them before your purchase to fully enjoy the unique experience we offer at Brindos Lac et Château.
How do I use a gift box during booking?
To use your Brindos Lac et Château gift box, book directly with the establishment by mentioning your unique code. Specific conditions are detailed at the time of purchase and on the box, for an unforgettable gastronomic or wellness stay in the Basque Country.
Can the gift box be transferred to a third party?
The Brindos Lac et Château gift box can be given to a third party. Simply indicate this during the order and customize the box to your liking.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Brindos Lac et Château gift box is possible according to the conditions specified at the time of purchase.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Brindos Lac et Château.
What is the validity period of a gift box?
The validity period of a Brindos Lac et Château gift box is 1 year from the date of purchase. This period allows the beneficiary to fully enjoy their gastronomic, relaxation, or stay experience at our establishment.
Are children allowed?
Brindos Lac et Château welcomes children to its 5-star hotel in Anglet, between the countryside and the ocean. The establishment offers unique experiences for the whole family, with comfortable rooms and tailored services.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the gift box recipient does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required, according to the conditions of the Brindos Lac et Château establishment.
Is the spa access private?
Access to the spa at Brindos Lac et Château is a true haven of peace where plants, water, and minerals work together for your well-being. With our gift boxes, you can offer treatments using Gemology products, and discover a complete range of wellness services, from yoga on water to personalized sports coaching.
What types of gift boxes do you offer?
We offer gift boxes for stays, gastronomic experiences, and moments of well-being at our Brindos Lac et Château establishment. Each box is designed to provide exceptional moments, between relaxation, discovery of the surrounding nature, and refined cuisine, in an enchanting setting on the Basque Coast.